SHIPPING INFORMATION
At ZEXY DOLLS, we are dedicated to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and discreetly, which is why we have partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. Whether you are eagerly awaiting the arrival of your chosen lifelike companion or curious about estimated delivery times, our Shipping Information page offers all the essential details to make your shopping experience as seamless as possible. If you have any questions or require assistance, our dedicated customer support team is always here to help. At ZEXY DOLLS, we prioritize your satisfaction and strive to make your journey from purchase to delivery a truly exceptional one.
Our Shipping Information page offers comprehensive insights into our shipping methods, estimated delivery times, and essential details to guide you throughout your purchase journey. Should you have any queries or require assistance, our dedicated customer support team is always ready to provide you with the support you need
The Process of Shopping
Free Shipping
- Enjoy FREE worldwide shipping on all sex dolls. Please note that certain countries have laws restricting sex doll shipments. Click here to check legal & prohibited locations.
- Customers in USA and most EURO countries won’t encounter hidden fees. The displayed price includes taxes and customs charges; we handle pre-payment, ensuring no extra costs.
- In certain countries of EURO, we cannot pay import charges upfront. Yet, we’ll cover up to some of duty fees (max $150 USD) and assist in liaising with import customs, ensuring a hassle-free experience. Typically, the additional fee totals around $150-$500, and we can provide an estimated cost before your purchase in most instances.
You may consult us before placing the order. Happy Shopping!
Discreet Shipping
At our store, we prioritize discretion and understand the importance of maintaining your privacy. Our discreet shipping service for sex dolls ensures that your purchase remains confidential from the moment you place the order until it reaches your doorstep. We take extensive measures to provide a secure and covert packaging solution that guarantees your peace of mind throughout the entire delivery process.
Confidential Packaging: Our sex dolls are shipped in plain, unbranded packaging that reveals nothing about the contents inside. No labels or markings that could hint at the nature of the product.
Anonymous Return Address: To further safeguard your privacy, our return address is generic and does not indicate anything related to sex dolls or adult products.
Secure Packaging: We take extra care to ensure that the packaging is sturdy and robust, protecting the doll from any potential damage during transit.
Discreet Billing: Your billing statement will never include any explicit references, ensuring complete confidentiality in your financial transactions.
Trusted Shipping Partners: We work with reputable shipping partners who understand the importance of handling packages discreetly.
Manufacturing Time
The production of a doll typically requires a period of 3-5 weeks. However, the duration may vary depending on the specific brand and material used, potentially resulting in a shorter or longer timeframe. We also offer the option to expedite production in certain situations. Please find below a compilation of renowned sex doll brands along with their approximate production durations.
It’s important to note that production timelines could experience delays during holidays such as the New Year Holiday or The Chinese Spring Festival , Christmas Day, The National Day, and others.
| BRAND | ESTIMATED TIME | ADDITIONAL PRODUCTION TIME DUE TO ADVANCED OPTIONS |
|---|---|---|
| WM DOLL / ANGELKISS DOLL | 20-25 DAYS | IMPLANTED HAIR +10 DAYS, ROS MOUTH +30 DAYS |
| SE DOLL | 15-20 DAYS | AUTO-BLOWJOB +15 DAYS |
| SY DOLL | 5-8 DAYS | IMPLANTED HAIR +10 DAYS |
| 6YE DOLL | 10-15 DAYS | |
| CLIMAX | TPE: 5-7 DAYS SILICONE: 15-18 DAYS | |
| FUNWEST DOLL | 15-17 DAYS | |
| UNA DOLL | 5-8 DAYS | IMPLANTED HAIR +10 DAYS |
| FIRE DOLL | 5-8 DAYS | IMPLANTED HAIR +30 DAYS |
| AIBEI DOLL | 5-8 DAYS | IMPLANTED HAIR +7 DAYS |
| JY DOLL | 5-8 DAYS | IMPLANTED HAIR +10 DAYS |
| DOLLS CASTLE | 5-8 DAYS | IMPLANTED HAIR +7 DAYS |
| QITA DOLL | 5-8 DAYS | IMPLANTED HAIR +10 DAYS |
Shipping Time
In-Stock Dolls: We have dolls that are currently in stock and ready for immediate shipment. Once payment is received, these items will be shipped within 1-2 business days.
Custom Sex Dolls: The delivery time for custom-made dolls varies depending on the manufacturer. Any item without “In Stock” in its product name will be specially ordered. Below, we provide the shipping times offered by different shipping carriers.
Please note that the delivery time provided is an estimate. Certain circumstances such as Chinese holidays, snowstorms, rainstorms, or other unforeseen factors may extend this timeframe.
| SHIPPING CARRIER | COUNTRY | SHIPPING TIME |
|---|---|---|
| FEDEX | USA | 8-12 DAYS |
| UPS | USA/CANADA | 6-8 DAYS |
| UPS | AUSTRALIA | 7-10 DAYS |
| UPS | EUROPEAN COUNTRIES | 8-20 DAYS |
| EUB POST SERVICE | GLOBAL | 20-30 DAYS |
Tracking Package
Upon shipping the package, we’ll send you a tracking number via email to help you monitor its progress. Please keep a close eye on the tracking information in case any issues arise during delivery, such as tracking suspensions or missing items, until it safely reaches you.
For a swift and efficient delivery process, we usually opt for direct shipping to your location through trusted carriers like FedEx/UPS, ensuring timely logistics updates on your tracking number. However, in certain instances, we might choose air transportation to your country to facilitate customs clearance, after which FedEx or UPS will take charge of the final delivery and logistics updates.
During this process, prior to the package arriving in the US, the tracking number may only indicate the creation of the shipping label without detailed logistics information. We understand your concerns and kindly request your patience in such cases. Rest assured, we take full responsibility for all orders, and our team is committed to ensuring a smooth and satisfactory delivery experience for you.
Modified Delivery
Pick Up: Inform us of the FedEx/UPS store address for package pickup before shipment. Confirm with the store if they allow pickups in case of delivery issues.
Change Shipping Address: Verify the address before shipment. For address changes after shipment, kindly contact us promptly.
Change Delivery Time/Hold On: To modify delivery time, contact the courier if unable to receive the package at the estimated time. Detailed courier information will be provided after processing and shipping.
Stay Accessible: Avoid folding/blocking our email ([email protected]) and keep your phone line open for receiving urgent messages anytime.
Legality of Sex Dolls
| Country | Legality |
| Afghanistan | Illegal |
| Algeria | Illegal |
| Australia | Legal with criteria: Over 150cm |
| Azerbaijan | Illegal |
| Bahrain | Illegal |
| Bangladesh | Illegal |
| Egypt | Illegal |
| India | Illegal |
| Indonesia | Illegal |
| Iran | Illegal |
| Iraq | Illegal |
| Jordan | Illegal |
| Kazakhstan | Illegal |
| Kuwait | Illegal |
| Libya | Illegal |
| Malaysia | Illegal |
| Maldives | Illegal |
| Norway | Legal with criteria: Over 140cm. |
| Oman | Illegal |
| Pakistan | Illegal |
| Palestine | Illegal |
| Qatar | Illegal |
| Saudi Arabia | Illegal |
| Somali | Illegal |
| United Kingdom | Legal with criteria: over 140cm |
| Yemen | Illegal |
Check Your Package
Upon receiving the package, it is essential to inspect each item thoroughly for any signs of damage. In the event that the package appears to be damaged upon arrival, it is advised to take photographs or record a video as evidence to file a claim with the shipping carrier. It is recommended to open and examine each unit, regardless of the external condition of the cartons. Should any damage be discovered, please capture visual evidence through pictures or videos. In certain cases, we may require your assistance to file a claim with the shipping carrier if the doll sustains damage during transit.
Shipping Delay
During the shipping process of our packages to our esteemed customers, various factors can influence international transportation:
- Weather and Natural Disasters: Severe weather conditions like storms, floods, or earthquakes can lead to delays or interruptions in the delivery process.
- Customs Inspections (in Europe): Your package might be subject to customs inspections, which could result in additional delays or fees, depending on your country’s regulations.
- Local Holidays: Delivery schedules may be impacted by local holidays, during which shipping carriers might have reduced hours or not operate, causing delays in package transit times.
- Political Situations and Regulatory Changes: Changes in the political climate, government regulations, or trade policies can affect shipping routes, transit times, or even product availability in certain regions.
- Unforeseen Circumstances: Unexpected events like accidents, strikes, or operational issues within shipping carriers can also cause delivery delays.
We value your understanding and patience as we navigate these challenges to ensure the safe and efficient delivery of your love doll. Please be assured that we remain fully committed to providing you with the best possible service and support throughout the shipping process.
Package Issues
If any of the following situations occur upon receiving your package, please promptly inform us:
Incorrect Package: In the event that you receive a doll that appears entirely different from the factory pictures or website, kindly provide us with an unboxing video showcasing the entire doll, head, shipping label, and outside package box. We will investigate the matter with our factory and shipping carrier, and arrange for a new replacement.
Damaged Dolls: If your package arrives with significant damage to the doll, please file a claim with the shipping carrier immediately. Depending on the severity of the damage, we will arrange for a new replacement or provide you with a repair kit for minor damages.
Missing Package: If the tracking number indicates that your package has been delivered, but you have not received anything, please contact UPS/FedEx promptly and file a claim. For most packages, we have added an adult signature service as an extra precaution (with exceptions in certain cases).
For more details regarding order cancellation, refunds, or returns, please click here.