Welcome to ZEXYDOLLS, where we prioritize your satisfaction. We are committed to providing top-notch products and outstanding service. Our dedication to product quality involves meticulous material selection and rigorous quality checks for durability and realism. Explore our transparent policies on order cancellations, refunds, and returns, designed to ensure a smooth shopping experience. Whether you’re considering canceling an order or seeking a refund, we aim to make the process straightforward and accommodating. Our customer support team is ready to assist with inquiries or concerns, ensuring your journey with ZEXYDOLLS is enjoyable and worry-free. Shop confidently at yourdoll.com, where your contentment is our utmost priority.
ZexyDolls.com is an authorized and verified distributor of genuine love dolls from reputable brands such as WM Dolls, SE Doll, Zelex, and more. All our dolls are guaranteed to be 100% authentic. You can check the certification of brand authorization by clicking HERE.
FDA & CE Approved
These certifications ensure that our products have undergone thorough testing and meet international regulations. Our sex dolls are designed to be safe and long-lasting, ensuring a worry-free and enjoyable experience for you.
Doll Image Ready
Please review the photo of your doll before it’s sent out. You’ll have ample chances to customize features like face makeup, hairstyle, and body details. Ensure every detail matches your preferences.
Zexydolls consistently provides top-notch service with 5-star ratings, making it the ultimate destination for purchasing high-quality sex dolls. As a leading retailer offering many doll brands, all our dolls are crafted from platinum TPE/Silicone, ensuring they are 100% non-toxic.
Verify all details before completing the payment.
Please make sure you’re confident about your choices before placing an order. Once you’re ready to purchase, please commit to it fully. Review factory photos of the doll or a similar one before confirming your order. If you have any questions before buying, feel free to ask – we’re here to assist you!
Cancellation of orders requires valid reasons
If you cancel your order within the first 8 hours, a 10% non-refundable restocking fee will be applied. If the cancellation occurs after 8 hours but before the item has been shipped (during the production phase), a 20% non-refundable restocking fee will be charged. If the doll is nearly finished but has not yet been shipped, a 30% non-refundable restocking fee will apply.
We implement restocking fees to account for the costs incurred in order processing. Our customer representatives communicate with buyers and manufacturers, incurring additional costs. When a finished doll order is canceled, we aim to keep costs, and consequently prices, as low as possible for successful and unsuccessful orders. In-stock doll orders involve packing costs, while customizable orders involve additional material and time costs during production. The time and materials needed for inspecting, repackaging, and restocking are significant factors in these costs.
Here's how we currently handle refunds, exchanges, and cancellations as a general policy:
- If you decide to cancel your order before it’s shipped, there will be a non-refundable restocking fee ranging from 10% to 30%, depending on as our website shows and how far along we are in processing your order.
- The restocking fee is determined by the overall amount of your order.
Why do we apply restocking fees? It’s straightforward – fulfilling an order comes with various expenses. Our customer representatives incur additional costs managing the sale and communicating with buyers and manufacturers. When a completed doll order is canceled, we must control costs (and subsequently prices) for handling this unsuccessful transaction. Whether it’s an in-stock doll or a customized order, packing, production, and time costs are involved. The efforts and materials required for inspecting, repackaging and restocking should not be underestimated.
Orders can be modified in some cases.
Certainly! Feel free to modify or add items to your order without incurring any fees until we start processing it. Once processing begins, we can’t alter or cancel the order, as our products are personalized and custom-made. If you need to make changes or cancel after processing starts, it will be subject to our Return & Exchange Policy.
Check and report condition upon doll delivery.
Before using the doll, carefully examine it from top to bottom. If the product is damaged due to incorrect usage, you won’t qualify for return or exchange services. It’s crucial to use common sense and handle the item carefully to prevent any harm to the product.
If you’re unhappy or have any complaints, don’t hesitate to contact us within the next 24 hours. Be sure to provide as much information as possible, including images and videos if applicable. You can email us at [email protected], and we’ll do our best to address and resolve the issue.
We value your feedback, as it enables us to collaborate with our manufacturers to prevent similar issues from occurring in the future.
Damage and Warranty
In these situations, we are prepared to provide a replacement, recreate the item, or issue a partial refund.
- Incorrect Dolls: If the doll you receive looks significantly different from the pictures on our website or the ones from the factory, please share an unboxing video. Include shots of the entire body, head, shipping label, and outer package box. We’ll investigate the issue with our factory and shipping carrier and arrange a replacement.
- Damaged Dolls: If your package arrives significantly damaged, please initiate a claim with the shipping carrier. Depending on the extent of the damage, we’ll arrange for a replacement. If the damage is minor, we’ll supply you with the required kits to help you repair the item.
- Missing Package: If the tracking information indicates that your package has been delivered, but you haven’t received it, please get in touch with UPS or FedEx immediately to initiate a claim. As a precaution, we typically include an adult signature service for most packages (with some exceptions).
We provide a Money Back Guarantee for every order. To see what is included and excluded from our guarantee, please check out this page.
DO NOT RETURN THE PACKAGE DIRECTLY
Typically, we do not accept returns for adult products. As a buyer, you wouldn’t want to buy a doll others have used, right? If you have a valid reason for returning the item, ensure it’s in new condition. Our team will carefully examine the doll package, and if there are any violations of our return policy, we may not issue a refund. In severe cases, we might even report the incident to credit agencies.
- Please make sure the doll is in new condition and hasn’t been used before you return it to us.
- The return of custom orders and inventory items does not apply to the shipping address listed on the packaging box.
- If you want to send back the package, please get in touch with us so we can provide you with more guidance.
DO NOT INITIATE PAYMENT CARD CLAIMS / PAYPAL DISPUTES DIRECTLY
As a reputable and experienced seller, we prioritize the happiness and satisfaction of our customers. We assure dependable assistance after your purchase and aim to make your shopping experience stress-free. We sincerely wish to build a lasting partnership with you and collaborate to address any issues that may arise.
Before starting a dispute, we ask you to recognize our commitment to offering you the best shopping experience and our determination to address any issues or concerns you might have. We genuinely encourage you to avoid filing a dispute and communicate with us directly instead. This way, we can swiftly address your concerns and offer suitable solutions to ensure your satisfaction.
Starting a disagreement may lead to extra expenses and complications, like delays in getting refunds or paying refund processing fees. If you contact us directly, we can quickly address any concerns, ensuring a seamless and satisfying shopping experience while avoiding unnecessary costs and inconveniences.
Once we confirm the cancellation or approve a refund for a return, the refunded amount will be credited back to the initial payment method or your Credit Card/PayPal account.
Below, you'll find the refund time frames for various payment methods.
Credit Card/ Debit Card (6-10 Business Days)
PayPal (7 Business Days)
If the designated period stated in the table above has passed without you receiving the refund, kindly contact us to obtain a refund number. Afterward, contact your credit or debit card provider or bank for further assistance. It’s important not to initiate a chargeback directly, as this could further delay the refund process. The timing of the refund being credited back to your account is contingent upon your bank’s policies.