No, sorry that our warehouse license doesn’t support visiting or picking up the parcel anymore, and here are our ready doll images for you to check the doll body, and you can also email us for the real doll pictures.
Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.
We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.
(Then we make a single page for this)
We offer the Lowest PRICE MATCH Guarantee on all silicone & TPE sex dolls. Did you find a better price? If you find another doll that you like better or a better price please let us know and we will try to match it. Click the Request Price Match button on any of our product pages and we will match the lowest price.
**Note:
-Only if the other seller is also selling genuine, certified dolls. We cannot match the prices of sellers who sell inferior black-market dolls (incl. AliExpress, Alibaba, DHGate, etc)
-The doll must be identical, (i.e., size, model, quantity, brand, color, wm dolls, una doll, jy doll, ….)
-Only price match on final price at the same options.
-Not valid on offers advertised as a percentage off or dollar off on competitor site (e.g., “15% off” or “$5 off”)
-Not valid on damaged, used, or refurbished dolls
-Not valid on dolls that other retailers have listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers.
Cancellations Policy
While we offer the most flexible return policies of any sex doll distributor around the world, it’s important that once you place an order including making a deposit, or paying for it in full, your purchase is considered a final sale.
Order processing starts within 8 hours of receipt of your payments — the factory begins work on your customized doll or our team begins to pack your in-stock doll. This means that materials are purchased, time is pre-allocated and costs are incurred. We may not meet our delivery guidelines if we did not work to such strict time constraints. Please make sure your order is correct before you hit the submit button.
The general policy by which we currently offer refunds/exchanges/cancellations is outlined below. All restocking fee is based on the total amount of your order.
Cancel within 12 hours – 10% non-refundable restocking fee
Cancel after 12 hours but before shipping (in production) – 20% non-refundable restocking fee
Doll has been nearly finished but before shipping – 30% non-refundable restocking fee
Why do we charge restocking fees? The reason is simple: There are a lot of costs associated with processing an order. The customer representative has to deal with more costs to handle the sale–communicate with the buyers and the manufacturers. If you cancel a finished doll, we have to keep costs (and thus prices) down when dealing with this unsuccessful order/sale. An in-stock doll order involves packing and a customizable order involves further material (production) and time costs. The time and materials involved in inspecting, repackaging, and restocking are not insignificant.
Please don’t place any orders until you’re sure of what you want. Once you decide to pay, you should be fully committed to keeping them in place. Check factory photos of the doll or a similar doll before you place an order. If you have any questions before purchasing, we are happy to help you!
However, you will not be charged any fees to add items, change items anytime prior to processing the order. An order cannot be changed or canceled once it has been processed since it’s a personal custom-made product. In the event your order has already been in processing, any changes or cancellation would be subject to our Return & Exchange Policy.
Returns Policy
Damages & Warranty
We do not offer refunds for any other reason other than it’s a wrong doll on arrival.
– Wrong Dolls
When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check to our factory and shipping carrier, and arrange a new replacement for you.
– Damaged Dolls
You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item.
So you must inspect it from head to toe before using it on receipt of the doll. It should be brand new and non-washed. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at [email protected]. We can then work to resolve the issue.
If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
Orders as below cannot be canceled:
– Order with implanted hair cannot be canceled as implanted hair is handmade and time costs are huge.
– Silicone doll orders cannot be canceled because it costs much than TPE if the factory processes the order.
– In-stock dolls. We will ship it on receipt of your order if you choose in-stock dolls. The shipping carrier may take it while you cancel it, and we cannot recall the package as it may cost a lot of shipping fees.
Before you place an order, please make sure everything works correctly.
However, you will not be charged any fees to add items, change items anytime prior to processing the order. An order cannot be changed or canceled once it has been processed since it’s a personal custom-made product. In the event your order has already been in processing, any changes or cancellation would be subject to our Return & Exchange Policy.
What is not covered under the guarantee?
– User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered. To learn more about caring for the dolls, please visit this page.
– Used Dolls – Any dolls which have been used will not be eligible under the guarantee.
Skin imperfections – It’s normal that the skin color looks slightly different on computer screens versus the one you receive.
– Finger & Toe Nails – The nails on the dolls may become loose during shipping or afterwhile you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
– Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
– Makeup Difference – We have made our efforts to re-create the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%. Every doll may differ slightly from the picture. In the rare event, you don’t like it, you can remove the makeup and create makeup as you prefer.
– Heating and moaning – please make sure the heating and moaning option works well on receipt of your doll. We don’t cover this if it disconnected while you use it. The factory can repair it if the buyer pays for the shipping. (never disconnected if used in an appropriate way.)
If you have any problem with your order, please send an email to [email protected].
Thank you for choosing zexydolls.com! When purchasing on us, you will be offered the following secure payment methods. Please email us ([email protected]) with your payment problem if anything doesn’t work for you.
1) Direct Credit Card
You can pay with Credit Card directly. Now we have several different credit card channels.
Your credit card may be limited to large transactions. If you are failed to pay, please try with these different payment channels or call your bank to allow/authorize this transaction.
If your order payment keeps failing, we will contact you in 24 hours and help you to go through it. Also, you can split your payment into 2 or 3 parts (a lower amount is easier to go through). Please submit an order via clicking [layway/multiple cards], then make payment via this link. Or you can choose PayPal invoice, it will be easier to pay with a credit card via PayPal invoice link (No PayPal account needed)
It’s secure to make payment on our website. No hacker or scam.
2) PayPal
PayPal invoice is available. Please submit an order via clicking “PayPal invoice”. You will receive a PayPal invoice later by email. You may use the balance in your account to pay for your order as if you have a Paypal account. Also, you can link your bank account to your PayPal account (setting up a PayPal account is free), then pay with your debit card or credit card. No Paypal account. Email us at [email protected] for detailed information.